June 10, 2020 – Hunt Valley, Maryland.
Healthcare IT Today recently talked with ArmadaHealth Chief Medical Officer Suzanne Clough, MD about why patient journeys still aren’t ideal today. It isn’t because the technology doesn’t exist, it isn’t because providers don’t care – it’s because so much focus is on matching patients and providers and very little time is spent on the clinical navigation itself.
Just identifying the right type of specialist is only the first step. The next equally important step is finding the specialist that is ideally suited for each patient based on the doctor’s clinical expertise with that patient’s unique medical condition.
ArmadaHealth® has developed the most robust and comprehensive physician-recommendation intelligence in the industry. Uniting oceans of data, clinical insights and a human touch, our High Tech, Right Touch® approach embodies the best practices in quality-based clinical navigation. Our proprietary enhanced intelligence platform, S.I.E.N.A.®, features multivariate quality measures and clinically trained machine-learning models as inputs to physician-patient matching algorithms. QualityCare ConnectSM, our flagship consumer-facing service, improves the efficiency, expediency and effectiveness of how people access perfectly matched primary and specialty-care physicians. QualityCare Navigator℠, our Navigation-as-a-Service offering, enables our clients’ member-facing service teams to submit, monitor and manage navigations on behalf of their members with a private-labeled solution. The result is improved health outcomes, reduced healthcare expenses and exceptional member satisfaction as reflected in our NPS of 86 while serving more than two million members. Learn more at www.ArmadaHealth.com.