High Tech. Right Touch.®
Using technology to improve patient and physician satisfaction on the patient journey.
HOW WE DO IT
The secret sauce.
We leverage our proprietary, quality-measurement data science with vast amounts of data on 1.1 million physicians to perform matching analysis in seconds.
We start with our board of nationally-recognized clinical advisors and our Chief Medical Officer, Suzanne Clough, MD. We leverage their healthcare expertise and pair it with evidence-based standards from quality organizations and publications including:
- Clinical advisors and partners
- Healthcare quality organizations
- Nationally-recognized guidelines and quality measures
- Medical and healthcare economics literature
We’ve defined a comprehensive ontology that maps relevant physician data using deep clinical insights and transparency tools in healthcare.
Our proprietary data science platform leverages machine learning to follow the algorithms and sentiment analyses that our human clinical experts would follow themselves. This allows our platform to select the top doctors for a given condition or diagnosis, taking into account a patient’s personal preferences.
- Sentiment analysis
- Machine learning (AI)
- Natural language processing
Healthcare data is messy. We are continually mining and improving our data set beyond what’s available to the public and healthcare sector. We create a holistic view of physicians, including clinical and non-clinical attributes derived from the following sources:
- Public and private data sets
- Physician-reported clinical data
- Clinical and non-clinical claims data
- Patient self-reported data
- Legal and municipal records
- Social media
- Our user feedback
OUR INTELLIGENCE PLATFORM
Say “hello” to S.I.E.N.A.®
S.I.E.N.A. stands for Systematic Intelligence Evidence-Based Navigation Assistant.
S.I.E.N.A. has the ability to think the way our Care Navigators do when making decisions regarding patient-physician matching. Our Care Navigators provide human oversight while S.I.E.N.A. works, but what used to take hours now takes seconds. Here’s how it works.
MEMBER OR CARE NAVIGATOR INITIATES REFERRAL
RESEARCH PROCESS BEGINS: INSURANCE VALIDATION AND APPOINTMENT AVAILABILITY CONFIRMED
MEMBER SELECTS FROM PHYSICIAN PROFILES
See how Navigation-as-a-Service improves your member experience and enables you to drive down costs.