ArmadaHealth® appoints new Chief Operations Officer to support expansion of services and growth
Susan Torroella Adds Extensive Experience in High-Growth, Consumer-Facing Healthcare Solutions
November 1, 2018 – Baltimore, Maryland
ArmadaHealth, a leading provider of consumer healthcare access solutions, announced today that Susan Torroella is joining the ArmadaHealth management team as Chief Operations Officer. Leveraging her experience in the delivery of consumer-facing healthcare services, Torroella will fuel ArmadaHealth’s mission to improve access to the healthcare system through patient-provider matching data science and services.
Susan Torroella is an accomplished, award-winning healthcare executive whose work has spanned the globe and the healthcare sector, from public health programs in Africa to corporate wellness programs. Most recently, Torroella was Executive Vice President of Wellness Corporate Solutions where she oversaw all strategic partnerships, direct clients, program management and operations. During her leadership, the company experienced exponential growth, new product launches and enhanced operational capabilities. Prior to this, Torroella was President of FrontierMEDEX Medical Assistance Services, where she oversaw the delivery of both healthcare prevention services and treatment coordination for employers’ workforces during their international assignments. She was involved in orchestrating rescue operations following the Haiti earthquake, Arab Spring and other international incidents. Torroella served as Vice President of United Healthcare International following the acquisition of FrontierMEDEX.
“The addition of Susan to our leadership team will help us maintain world-class service at unlimited scale. Susan will oversee ArmadaHealth’s expansion to be the starting point for consumers to get and stay healthy,” commented Steve Schaefer, CEO of ArmadaHealth.
In her new role, Torroella will manage client relationships, program development and operations including ArmadaHealth’s Tiered-Advocacy Navigation™ delivery model. This delivery model uses the latest advances in data science combined with a human touch. White-glove service through an advocacy-on-demand approach is driven by the needs, goals and preferences of the consumer.
“I’m thrilled to join ArmadaHealth and to continue my professional goal of helping empower consumers with tools to obtain high-quality healthcare,” commented Torroella.
Torroella’s leadership extends into her work helping others. She is the former president of the Healthcare Business Women’s Association (HBA), a global community of 50,000 healthcare leaders dedicated to improving the impact of women in healthcare worldwide and was also founder of the Mid-Atlantic chapter of the HBA. She is on the Board of the American Heart Association and Executive Leadership of the Go Red for Women Mission in Maryland, which is devoted to reducing cardiovascular disease for women.
Torroella is a graduate from Franklin & Marshall College with a Bachelor of Arts degree and earned an MBA from the Thunderbird School of International Management, where she was valedictorian of her class. She has also attended INSEAD (France) and Wharton’s executive management programs. Known as a dynamic and successful leader, Torroella has won multiple awards such as FORTUNE Small Business/Wall Street Journal “Boss of the Year,” The Daily Record’s “Top 100 Women in Maryland,” Ernst & Young “Entrepreneur of the Year Finalist,” and PharmaVoice’s “100 Most Inspiring Leaders in Life Sciences.”
ArmadaHealth is a rapidly growing health data science and services company. Our innovative navigation solutions, SpecialtyCare Connect and TopDoc Connect, improve the efficiency, expediency and effectiveness of how people access the healthcare system. These solutions are powered by our proprietary data science platform, ArmadaHealth SIENA™, and can be leveraged in a multitude of ways to enhance existing care coordination efforts and the value and utility of provider directories. The result is improved health outcomes, reduced healthcare expenses and exceptional patient satisfaction.
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